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WE'RE LOOKING FOR PEOPLE THAT LET AUTARCO SHINE INTERNATIONALLY

Are you an creative, ambitious and skilled professional with a passion for making the world a better place and do you feel like expanding your borders with Autarco? We have some great job opportunities for you.

Join the best and brightest in PV

We are constantly looking for the best and most talented business professionals to strengthen our team and excellerate our rapid international growth further. Below are our current openings in our offices worldwide.
Is there no opening that suits you? But you’re still convinced we need you on board? Please fill in the form below to explain how amazing you are. We look forward to hearing from you.

Function

To support its growth, Autarco is looking for a strong customer care and support engineer. You are the first point of contact for any incoming after-sales inquiry from our customers and responsible for managing swift resolution of each case by clarifying the customer’s question or complaint, diagnosing the issue and selecting and explaining the best solution.

We are looking for someone with a high level of ambition and a pragmatic attitude. You get your job satisfaction from keeping customers happy and making sure the after-sales operations run like clockwork. It is your challenge to ensure after-sales inquiries are controlled in the face of the rapid growing sales. In the processes you will work closely with your colleagues. You will work both our warehouse in Veghel and from our headquarter in Eindhoven.

Responsibilities

A number of key tasks for the position of Account Manager Solar:

  • Communicating courteously with customers by telephone, email, letter and face-to-face.
  • Investigating and solving customers’ problems.
  • Make visits to installation sites to investigate problems and complete basic testing of returned products.
  • Issuing refunds or compensation to customers.
  • Keeping accurate records of discussions or correspondence with customers
  • Analysing statistics or other data to determine the level of customer service your organisation is providing.
  • Writing reports analysing the customer service that your organisation provides.
  • Analyze PV system performance reports and pro-actively follow up on potential issues.
  • Business and process improvement

Personal requirements

  • At least 2 years experience in a similar customer care & support engineering role of a technical product, preferably in the solar PV sector;
  • Education: Bachelor/Master;
  • Strong analytical – and thinking out-of-the-box skills;
  • Pro-active and result-oriented;
  • Excellent command of Dutch and English, speaking and writing. Preferably also German and / or French.;
  • Willing to travel within the Benelux;
  • Driving licence

Terms

  • Full-time employment;
  • €2500 – €3500 gross monthly salary, depending on profile
  • Year end bonus based on relevant KPIs
  • Pleasant working environment in a fast growing company at a beautiful location, in the center of Eindhoven.

Interested?

Please contact Roel van den Berg for more information or send your CV and motivation letter to hr@autarco.com.

Responsibilities

  • Manage, tune and scale IT platform: hosts, containers, backups, database servers etc.
  • Maintain and improve a data-intensive PV performance monitoring system.
  • Help build a even more data-intensive machine-learning system that can optimize home energy usage based on weather data, consumer preferences, feed-in tariff information, etc.
  • Develop web applications that make Autarco’s end users feel good about their investments, allow Autarco’s customers to prosper in their markets, and help Autarco become a sustainable global leader.
  • Take in or follow up the occasional tech support call from retailers.
  • Strengthen our IT development and support processes by implementing best practices such as automated testing, continuous deployment, professional tooling, knowledge sharing etc.

Technical

  • Fluent in PHP, advanced in SQL and JavaScript, intermediate in Scala, beginner in Python.
  • Comfortable with Linux system administration and database server administration.
  • Proven contribution to open-source projects. This implies familiarity with Git.
  • At least 1 hobby software side-project in the last year.
  • Leans (from dev) more towards ops than towards design. Visual design skills not necessary.
  • No knowledge of solar or clean-energy tech required.
  • Experience with agile software development.

Personal

  • Native Dutch
  • Good English speaker
  • Resourceful problem-solver
  • Analytical, conceptual, tidy mind
  • Independent worker
  • Under 32 years old
  • Positive vibes all around

Terms

  • 32 hours per week
  • Working from our offices in the center of Eindhoven (mostly)
  • €2800 gross per month
  • 20 holiday days per year

Interested?

E-mail your motivational letter and LinkedIn profile to







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